FORMHUSH / Shopify

Filter Shopify contact form spam

Add a custom contact form to a Shopify theme with FormHush. Use plain field names, keep commerce forms separate and verify delivery configuration.

Use a dedicated FormHush contact form for general store enquiries. Keep checkout, account and order workflows on their existing paths; this integration does not replace those commerce features.

Add a standalone theme form

In a theme that supports Custom Liquid, add the HTML below in a separate section, or ask your theme maintainer to add a dedicated section. Keep it outside any other form.

Shopify’s native contact form uses the Liquid contact form tag and names such as contact[email]. Those keys are not the FormHush contract. See Shopify’s contact form documentation for the native route. For this external route, use the plain HTML form below with email and message.

Before connecting

The site is a preview. Accounts and forms are provisioned by an operator; the dashboard does not create them. Obtain a provisioned form ID and have the operator configure allowed origins, notification destinations and any thank-you URL before using the integration.

The examples use https://api.formhush.com/f/example-contact. Replace the illustrative example-contact ID with your provisioned ID; it is not a live demo form. Keep account keys out of public markup. Browser requests must come from an exact allowed origin, including the scheme and any port.

<form action="https://api.formhush.com/f/example-contact" method="POST">
  <label for="contact-name">Name</label>
  <input id="contact-name" name="name" maxlength="120" autocomplete="name">
  <label for="contact-email">Email</label>
  <input id="contact-email" name="email" type="email" maxlength="254" autocomplete="email">
  <label for="contact-message">Message</label>
  <textarea id="contact-message" name="message" maxlength="8000" required></textarea>
  <input name="website" type="text" hidden tabindex="-1" autocomplete="off">
  <button type="submit">Send message</button>
</form>

Keep store messages distinct

Apply your theme’s input and button classes, and remove a duplicate native contact form only when you are ready to switch that page. This custom form does not automatically create Shopify customer records or send Shopify’s native contact email.

Do not ask visitors for payment card details or account passwords. FormHush stores submissions for a limited period; it is not an order history or support ticket archive. Configure delivery destinations and review access separately.

Fields and thank-you behaviour

message is required, up to 8,000 characters. name is optional, up to 120 characters; email is optional, up to 254 characters and must be valid when supplied. The website string is mandatory and must stay empty for a legitimate visitor. A filled honeypot is stored as spam, not silently discarded.

Only JSON and URL-encoded POST bodies are accepted, with a 16,384-byte limit. Additional fields are not stored. FormHush does not use _gotcha, and a submitted _redirect does not control navigation.

For a native URL-encoded form, the operator sets the form’s HTTPS thank_you_url during provisioning. An accepted request then returns HTTP 303 to that URL. Without it, the endpoint returns HTTP 201 JSON. JSON requests always receive JSON; a JavaScript form handles its own success state or navigation after checking the response.

Classification, delivery and retention

Rules check the honeypot and known spam patterns first. When configured, Jev classifies the remaining message text after email addresses and phone numbers are masked. That masking is not complete anonymisation. Ambiguous decisions stay in Needs review without automatic forwarding.

Real leads and urgent messages are queued for configured destinations. When AI is unavailable, remaining accepted messages become Unsorted and are also queued; deterministic spam rules still apply. Delivery adapters support email, Slack, Telegram and webhooks, but need operator configuration. The email provider is not yet selected. Retries do not guarantee that a third party receives a message.

Submissions and related notification jobs are deleted after 30 days by scheduled cleanup. Copies sent to your channels follow those services’ retention policies. Processing can involve the United States; see the privacy policy for providers and details.

Test the complete flow

1. Test from an allowed origin using a provisioned form. Submit a clear enquiry and check its stored result in the dashboard.
2. Check delivery separately, using a configured test destination. An accepted response alone does not prove notification delivery.
3. Send a nonempty message with website filled to verify that it is stored as spam without notification. An empty message is a validation error, not a spam verdict.
4. Confirm a missing honeypot or empty message returns HTTP 400, an unsupported body format returns HTTP 415, and a disallowed browser origin returns HTTP 403.
5. Verify the thank-you page or inline success message and preserve entered text on errors. Rate and monthly limits return HTTP 429; respect Retry-After before retrying. Check for a stored record after a network failure to avoid duplicate submissions.